Religion, Poverty and Wealth Essay examples -- Poverty Essays

Religion, Poverty and Wealth Poverty is now a problem on a global scale, and Hinduism has needed, and will continue to need, to undertake an ongoing state of change and adaptation. Many of the beliefs Hindus held only a couple of centuries ago have been altered or even removed altogether. The globalisation of Hinduism, bringing it into contact with a wide range of other cultures and religions, has influenced this a lot. Hinduism, however, is full of variations itself, so what is said of Hinduism may be true for some Hindus, and false for others. Hinduism is less a religion, than a culture, and way of life. This way of life affects how they view poverty and wealth, and what there reactions to it are, as outlined below. Unlike many other societies, where the caste system is based on power or wealth, thus giving the poorest the least power, Hinduism has four set castes, which a member belongs to by birth. These groups are called varnas, and each has its own set of rules and duties to live by, known as dharma. Too much inter-varna mixing, especially intermarriage, is strongly disapproved of. The first, and highest varna is that of a Brahmin-priests, teachers, and wisemen. The next is Kshatriya-warriors, rulers, and leaders. The third is Vaishya-traders, merchants, agriculture, and other work involved with commerce. The final, and lowest varna is Sudra-manual labour and service. In many societies, the difference between the high and the low, in terms of social status, has caused great troubles, due to discontentment of the poor and weak to continue living like they are. In Hinduism, however, this problem is avoided, by the promise o... ... many Hindus to make a small donation to the poor, and will give old clothes or shoes away, rather than throwing them out. MK Gandhi changed many old Hindu beliefs with his teachings. He taught that it is wrong to think that a poor person is only getting what they deserve. He believed that everyone was a part of God, and people should recognise that they share the same world and should care for one another. He taught that service to others was the best way to find God and comprehend fully the human condition. This had a profound effect on the treatment of the poor in India today. There are many charities set up for helping the poor in India, such as the Hindu Mission Hospital and Prison Fellowship India. These receive many donations from many Hindus-even those overseas will often send back money to help the poor.

Pen Biography

The Pen Mortality is a fact of life for everyone and has been since Creation. As humans, we have the intelligence to realize and understand this because we possess the ability to reason and to learn. This ability, when combined with the presence of Life that keeps us in existence, beckons us to secure the future in some way and for some reason(s). We need not only the chance at life beyond our own which comes with the birth of our children, but also to leave our own names, our own ideas and beliefs secured onto something more solid than the spoken word yet not as heavy as stone tablets.In he arid, desert climates this came in the form of parchment . In locations with more water and vegetation, it came from the papyrus plant. But in either climate, something was needed to stain the language onto this new device. That something was the first pen. The Dawn of Pen-kind As early as 2,800 years before Christ, the pen was beginning to appear as a writing implement in the world. Its first fo rm was that of a dried reed, its tip cut at an angle so to create a line of ink instead off blot. To write with it, simply dip the cut tip of the reed into an ink supply, then gently press the dipped tip against the paper .This was a simple meaner of writing that required raw materials ample in the environment. The degree of technology it used can be seen as only slightly higher than the scientific concept of the sharpened wedge (blade) used to cut an angle on the reed tip. The small effort needed to build a pen was far less than that of the ink needed. Nature grew the reed, humans merely plucked it from the ground and sliced off its bottom tip. During this period of Antiquity, the Egyptians had also constructed the Great Pyramids and the Sphinx.By no meaner was the pen as physically large and omelet a creation as the wonders of the world, which were constructed with the sole purpose of being the final resting-place of the Pharaoh. However, the reed pen had a much more profound, a m uch greater effect on the world and the path our present-day history took. There are no records to indicate any one person or group as the inventors of the pen. Rather, it is was a creation made to assist in the posterity of an Empire, and on that would effect all empires the earth would ever see.Israel, people of the Great WHY, the Creator, God, and one of the fiercest fighting people of the contemporary world, Egan their ascendancy into History by two stone tablets, engraved with the Ten Commandments by the hand of God. God can use stone without any trouble at all. He's all-powerful. To us humans, however, stone can get both heavy and impractical. We have no omnipotent powers to create and create and create whole encyclopedias from stone by sheer thought. We have to sit down and chisel away for hours and ideal thing for humanity to use as a writing implement.Along the same lines of uselessness, Papyrus, though very much lighter and easier to store away, was really just some plant strips without the use of the pen. Thanks to the pen, however, the Israelites, as well as the rest of the writing world, have secured themselves with ink on the pages of History. This is evident in the nightstand drawer of Just about every motel room in America. The prime of life for the reed pen lasted until around the 6th century AD, where the earliest recorded reference to quill pens was made by Spanish theologian SST. Isadora of Seville . The quill is a flight feather off bird.It is made ready for writing by, like the reed pen, slicing of the tip at an angle so as to have a point for ink to bleed onto papyrus or parchment. Before the cutting, however, the quill must first be hardened y heating it or simply letting it dry. A special penknife was usually used in cutting the tip, but any sharp blade could do the Job. Writers using the quill often had to recur the tip so to maintain its edge. Though there is no rule depicting any species mandatory as the origin of the feather, goose , swan, crow, and (later) turkey were preferred because of both the size of the feathers and the abundance of birds to obtain them from.This new pen was the main writing utensil used in Europe for the next 1,300 years. Its affordability was great, and its use was limited only by the spread of literacy. (Incarnate 98) As writing increased, commerce began creating more documentation than the Church. Hence, so to save money and time, new, more durable writing tools were sought after. Horn, tortoiseshell, and even gemstones were tested, but steel was ultimately used as a replacement for the quill tip. (Incarnate 98) Such a precise steel structure as a pen was not easily manufactured.They did not become popular until about the 19th century when free public education for children became prevalent. (Incarnate 98) Through the years as civilization developed and education became noticed for the potential that it gives humanity. Writing, a prerequisite to any complex civilization, became emph asized in education, and the popularity of the skill of quill cutting began a speedy decline. In 1803, English engineer Bryan Domain became the first person to patent a steel pen. (Incarnate 98) This patenting marked the entry of the pen into commercialism as a product for sale.We, as materialistic beings, decided that it would be best for us to profit from the pen rather than from the education available with the use of it. In 1884, a New York insurance salesman, Lewis Waterman, patented the first fountain pen with its own internal reserve of ink. He fountain pen would gradually become the prominent writing instrument until it was replaced by the ballpoint pen Just after World War II. (Incarnate 98) In our unending human efforts to improve upon old ideas, the ballpoint pen was developed.This new device had several advantages over the other pens that had The ink was waterproof and almost unarguable; the pen could write on many more kinds of surfaces and could be held in almost any p osition for writing, and the pressure required to feed the ink was ideal for making carbon copies. The advent of this new device has had an incredible effect on the writing of history. When we look at what a rudimentary part of everyday life the pen plays in society, it's hard to imagine life without it. Think about how often you pick up a pen and write something.Or, if you only type, consider that without a pen, the inventor would not have been able to put his thoughts for a typewriter, word processor or computer into a drawn plan, and, therefore, none would exist today. The same can be said for Just about every invention since the industrial revolution! Even as far back as Leonardo Dad Vinci, the pen had been used as a tool to expand the mind as well as secure the past. Inventors and dreamers scribbled away at drawings of such preposterous ideas to their contemporaries that we could not know of their attempts were it not for the pen.Dad Vine's drawing of man, his helicopter, and o ther ideas of his could never have been know were it not for the pen. Likewise, computers today have their own version of the pen. The stylus and light pen have been used as interface systems to input information into computers for years. The pen is due thanks for that. If you want to say, â€Å"well, what about the pencil? † FORGET IT! The pencil wasn't invented until around 1795 AD . The pen had already been around for centuries.In fact, it's not unthinkable to imagine today's world using much the same stone tablets as The Flintiness. The bottom line is this: without a written language that could easily be used to transmit information across both space and time, our society, our world, being the complex civilization that it is, would not have developed. Cities, schools, and everything we take for granted in or society would not exist. At best, we would be engraving cave walls with pictures or some basic language. We would not be the ever-increasing global community we are t oday.

An Introduction to Sicilian The Language of Sicily

What is Sicilian? The real question is what isnt Sicilian? Sicilian is neither a dialect nor an accent. It’s not derived from Italian. It’s not spoken only  in Sicily. Sicilian (u sicilianu) in Sicilian and  siciliana  in Italian) is the oldest of the  Romance languages  derived from Latin, and it’s spoken  in Sicily and in parts of southern Italy  such as  Reggio di Calabria  and  southern Puglia. It’s derived from  Latin, with  Greek,  Arabic,  French, Provenà §al,  German, Catalan and  Spanish  influences. Sicilian is currently spoken by most of the 5,000,000 inhabitants of Sicily, plus another 2,000,000 Sicilians around the world. With the predominance of Italian in Italian schools and the media, Sicilian is no longer the first language of many Sicilians. In fact, in urban centers in particular, its more common to hear standard Italian spoken rather than Sicilian, especially among the younger generation. Sicilian as Art? But what most people don’t know is that Sicilian developed as a form of art many years before what we currently define as â€Å"Italian†! In fact, even  Dante, father of Italian culture and dialect, referred to Sicilian poets and writers from the â€Å"Sicilian School† as pioneers in literary works and production written in vernacular Italian. The sicilian spelling of words is, like Italian, essentially phonetic. The spoken language is riddled with words of Arabic origin:  tabutu  (coffin) from Arabic  tabut. And in place names: Marsala, the Sicilian port, is from Allahs port,  mars  port   ala, from Allah. We can divide Sicilian dialect variations into three main areas: Western Sicilian  - From the Palermo areas to Trapani and AgrigentoCentral Sicilian  - Through the Enna’s zonesEastern Sicilian  - Divided in Syracuse and Messina Nowadays, Sicilian is the principle way to communicate within the family  (with a capital F). Its  used as a convivial language and as a homey bond with those who live distantly. What’s Siculish? Did you know that Sicilian dialect spoken by Italian immigrants living in the USA is called â€Å"Siculish†? The Sicilian novelist Giovanni Vergas surname means twig† or â€Å"branch in Spanish. The Italian word is  virga. How Does it Sound? But let’s cut to the chase, how does this ancient language sound? Most of the words aren’t too far from the Italian language, but  how  they pronounce them changes the entire game. B  - a normal â€Å"b,† heard several times in â€Å"babbo, bosco, bambole†¦,† turns into a -V. So la botte ( the barrel) sounds  Ã¢â‚¬Ëœa vuttila barca ( the boat)  Ã¢â‚¬Ëœa varcail broccolo ( broccoli) becomes  u’ vrà ²cculu Double L  - Words like â€Å"bello† e â€Å"cavallo† become  beddu and cavaddu. G  - between vowels falls and leaves only a slight trace: gatto sounds like  attà ¹gettare (to throw) sounds like  ittari Not all the sounds are squeezed though. There are cases that where letters strengthen and are redoubled in their sound. â€Å"gi† becomes  valiggia  ( suitcase), and the Sicilian jacket,  a giacca, has to be read as  aggiacca. Whether you’re a foreigner or an Italian, Sicilian is a complicated language that you can  only hope to understand. We could spend hours listening to this wonderful and melodious language that hides  a magic world dating back almost a thousand years  inside its devious words.

A Good Man Is Hard To Find” Essay - 2784 Words

One of the most memorable lines from â€Å"A Good Man Is Hard To Find† comes from the Misfit when he says, â€Å"She would have been a good woman if it had been someone there to shoot her for every minute of her life (O’Connor 309).† Flannery O’Connor’s depiction of Christian faith can be seen in almost all of her works. Inevitably, the plots in all of O’Connor’s stories end with a shocking conclusion, and this leaves the reader with freedom to interpret the central idea. From the endless list of themes that O’Connor embeds into her stories, â€Å"A Good Man Is Hard To Find† is largely influenced by divine grace, hypocrisy, bitter reality, and white supremacy. The feeling of white supremacy can be repeatedly seen in O’Connor’s writing, including â€Å"A†¦show more content†¦No, it’s just a way for her to prove how whites had more power than blacks back in the twentieth century. When she is exposed to nostalgic elements of her genteel past such as an abandoned plantation that â€Å"had six white columns across the front† and was once owned by whites, it is clearly visible how difficult it is for the Grandmother to cope with the world she now lives in (O’Connor 303). Her longing to desperately revive the past is so strong that â€Å"†¦the more she talked about it, the more she wanted to see it once again† (Enjolras 37). Symbols like the plantation are reminders to her of the South that she used to enjoy as a child â€Å"†¦when whites were the masters and the blacks their slaves by right† (Enjolras 37). She is now part of a racially infused South, where the oppressed African -Americans are improving their lifestyle and living amongst whites. This is not the only instance when the racial roles play a significant part in her life. When she sees the little black child in the countryside during the road trip and boldly refers to her as a ‘pickaninny,† it seems as if she considers the child a type of animal because she is so unlike her, revealing that she has never experienced poverty and misfortune as African-Americans didShow MoreRelatedIs It Hard For Find A Good Man?1739 Words   |  7 PagesHadleigh Garza Ms. Vernon English 1302.05 March 26, 2015 Is it Hard to Find a Good Man? In the short story â€Å"A Good Man is Hard to Find† Flannery O’Conner introduces the story with the characters, the grandmother, her son Bailey, his wife, his two children June Star and John Wesley, and the baby, on the way to Florida for a vacation. Soon after the trip begins, the grandmother states that she wants to go Georgia to see a friend, but with her awful memory, she remembers it is actually in TennesseeRead MoreA Good Man Is Hard To Find1451 Words   |  6 Pagesï » ¿What makes a good man How many people do you encounter each day whom considers themselves to be a righteous person? Do you agree or disagree with this persons judgement of their own character? Often a person might hide behind his or her religion as a justification for the actions made in every day life. Perhaps some people may decide that commiting enough positive actions can some how cancel out their negative actions, allowing them to consider themselves a righteous person. In Flannery OConnorsRead MoreA Good Man Is Hard To Find1460 Words   |  6 Pages1102 Society and Class in â€Å"A Good Man is Hard to Find† In Flannery O’Connor’s short story, â€Å"A Good Man is Hard to Find† the grandmother and the Misfit become the main focus even though the other characters are involved in the story. Throughout the entire story, The Misfit is portrayed as the symbol of evil because he was in jail; he escaped from jail, and he committed murders. The grandmother believes to be greater than the people that she are around because of the â€Å"good† that she portrays. The conventionalRead MoreA good man is hard to find2182 Words   |  9 PagesThe Use of Religion in Flannery O’Connor’s â€Å"A Good Man is Hard to Find† Flannery O Connor is a Christian writer, and her work shows Christian themes of good and evil, grace, and salvation. O’Connor has challenged the theme of religion into all of her works largely because of her Roman Catholic upbringing. O’Connor wrote in such a way that the characters and settings of her stories are unforgettable, revealing deep insights into the human existence. In O’Connor’s Introduction to a â€Å"Memoir of MaryRead MoreA good man is hard to find2745 Words   |  11 Pages#1 A Closer Look Into â€Å"A Good Man Is Hard to Find† By James ENC-1102 The short story I chose for my critical essay is a story that caught my attention with a gentle and inspiring title and as I began to turn pages it suddenly evolved into a theme that caught me off guard and I quickly became intrigued by elusive style of writing the author used to express this story in a unique form of literature. After reading Flannery O’Connor’s â€Å"A Good Man is Hard to Find†, I will discuss the vividRead More A Good Man Is Hard To Find Essay638 Words   |  3 Pages Good Man Is Hard To Find A Good Man is Hard to Find Flannery O’Connor’s A Good Man is Hard to Find is filled with foreshadowing which the first time reader will not grasp, but leaps out of the pages for repeated readers. When first read, A Good Man is Hard to Find, the reader does not value the importance of the grandmother charter and her warning. She is thought to just be a rambling, nagging old lady. Even the grandmother does not realize the importance of what she is saying. The grandmotherRead MoreA Good Man Is Hard To Find Analysis743 Words   |  3 PagesIn the Flannery O’Connor’s short story, â€Å"A Good Man is Hard to Find† we find out that the title indicates of what the story is about. The title actually came from the lyrics of a song written by Eddie Green in 1918. The title of â€Å"A Good Man is Hard to Find† by Flannery O’Conner is quite ironic really. The reader expects to eventually find a good man in the story, but is quite surprised at the ending of the story. The title A Good Man is Hard to Find is expressed clearly in this story by introducingRead MoreAnalysis Of A Good Man Is Hard To Find1071 Words   |  5 PagesFlannery O’Connor’s â€Å"A Good Man Is Hard to Find†, the definition of good can only be determined if we understand two things, the typical definition of good and what to make of the main character known as the Grandmother. The definition of good should first be noted as, â€Å"that which is morally right; righteousness.† This will be the analysis of the grandmother and the ultimate decision as to the definition of good throughout this story. In the Secular Meaning in ‘A Good Man is Hard to Find,’ the discussionRead MoreEssay On A Good Man Is Hard To Find851 Words   |  4 Pages Review on a story â€Å"A Good Man is Hard to Find† In the story â€Å"A Good Man is Hard to Find† by Flannery 0’Connor, a southern family planning a road trip to Florida portrays the hypocrisy of the society through their actions and dialogues. Major question that rose in the story was what is considered good and how there aren’t enough good men left in the world.† A social science major with several courses in English, O’Connor is remembered by her classmates as obviously gifted but extremely shy. HerRead MoreEssay on A Good Man Is Hard to Find708 Words   |  3 PagesSince the beginning of mankind there is been an unsolved issue of good verses evil. We see this controversial issue in everyday life, Such as Television, Newspaper, etc. It is not difficult to label the agent of evil in Flannery O Connors signature story, A Good Man is Hard To Find, says John, Desmond. The family is described as a typical modern family, which has all type of problems. Agreeing with each other is one of the biggest p roblems the family faces. The story starts of where Grandma

Astrazeneca And Social Responsibility Essay - 1642 Words

In this essay I am going to look at AstraZeneca PLC one of the world’s top pharmaceutical companies. By describing several relevant cases and commenting on them I will try to evaluate the extent to which the Company acts under the principles framing its corporate governance and corporate social responsibility policies. To give brief overview, AstraZeneca PLC, formed on April 6, 1999, by the merger of British Zeneca Group PLC and Swedish Astra AB, is one of the biggest pharmaceutical companies in the world. It is well illustrated by some key facts listed on the Company’s website: â€Å"Our products are available in over 100 countries; sales in 2005 totalled $24 billion, with an operating profit of $6.5 billion; we spend over $14 million†¦show more content†¦(NYSE Group, 2006) It is a fact that if the corporation is large, it is bound to attract certain amount of attention. That is the price of being at the top. Therefore, when a company gets as big as AstraZeneca is, there are always some responsibilities to deal with. The days when corporations were only required to make profits for their shareholders are gone. For that reason, today companies are expected to act in a way that would bring most benefit to all stakeholders (i.e. â€Å"individuals or groups which either: are harmed by, or benefit from, the corporation or whose rights can be violated, or have to be respected, by the corporation† (Crane Matten, 2004). It seems that AstraZeneca knows how to play the game. To begin with, not only have the Company its CR (Corporate Responsibility) policies and principles set, it also makes every effort to assure that these are being held. To support this, AstraZeneca has employed a Non-Executive Director with responsibility for supervising CR within company. Moreover, the Company has the whole Global Committee established to develop the CR framework, which adapted a little bit according to each area’s national, functional and site issues and priorities is used in the Company’s branches all over the world. In addition to these, AstraZeneca utilizes several different ways of evaluating the Company’s performance. All that information is available at the Company’s website to anyoneShow MoreRelatedAstrazeneca and Csr Essay1720 Words   |  7 PagesIn this essay I am going to look at AstraZeneca PLC one of the world’s top pharmaceutical companies. By describing several relevant cases and commenting on them I will try to eva luate the extent to which the Company acts under the principles framing its corporate governance and corporate social responsibility policies. To give brief overview, AstraZeneca PLC, formed on April 6, 1999, by the merger of British Zeneca Group PLC and Swedish Astra AB, is one of the biggest pharmaceutical companiesRead MoreHcs 335 Presentation to the Board of Ethics1056 Words   |  5 PagesPresentation to Board of Ethics Ethics: Health Care and Social Responsibility HCS 335 June 16, 2013 Presentation to Board of Ethics Obtaining an informed consent is a vital part of current health care. This document lists out several key pieces of information for both the patient, Provider, and the ancillary staff that also access the document during the procedure process. However, obtaining informed consent has not always been the practice norm and in research, informed consent carriesRead MoreAstrazeneca: Swot Analysis1755 Words   |  8 PagesPress releases of the company reveal its operational strengths. The corporate relationship management (CRM) tasks of Astrazeneca in Southeast Asia and New Zealand was given to the responsibility of StayinFront, a leading global provider of world-class enterprise-wide customer relationship management (CRM) applications, decision support tools and e-business systems (2004). Astrazeneca also has award schemes, specifically the Partnership Awards. Reportedly, the company has given 36 healthcare organizationsRead MoreCorporate Social Responsibility ( Csr )1637 Words   |  7 PagesAs corporate social responsibility (CSR) efforts continue to grow within industries world-wide, the pursuit of sustainably responsible investment (SRI) is becoming increasingly popular among investors looking to create a positive societal impact. Similar to ethical consumption, an organization’s sustainability initiatives can motivate investors to not only provide monetary support for their company (stock holdings), but to influence their business decisions through shareholder advocacy as well (VoorhisRead MoreEthics and the Pharmaceutical Industry3188 Words   |  13 Pagesconsideration • I will respect the secrets that are confided in me, even after the patient has died • I will not permit considerations of age, disease or disability, creed, ethnic origin, gender, nationality, political affiliation, race, sexual orientation, social standing or any other factor to intervene between my duty and my patient • I will maintain the utmost respect for human life While ethics has always been a big part of medicine, it is not the same case with the pharmaceutical business. Even thoughRead MoreAstrazeneca Strategic Business Analysis2422 Words   |  10 PagesAstraZeneca Strategic Business Analysis - Group Case Study Case Abstract Introduction AstraZeneca PLC (AstraZeneca, AZN:NYSE, AZN:LSE) is one of the largest pharmaceutical companies in the world. It was formed in 1999 from the merger of Sweden’s Astra AB and UK’s Zeneca Group plc. Core Activities AstraZeneca is engaged in the discovery, development, manufacturing and marketing of prescription pharmaceuticals and biological products for important areas of healthcare: Cardiovascular, GastrointestinalRead MoreStrategic Management : Mission And Goals2195 Words   |  9 Pageschannels †¢ Collaborators: to ensure distributors, suppliers, and business partners having the capabilities and commitments needed to help run the business †¢ Climate: also called PEST analysis which analyze political and regulatory, economic, and social/cultural environment, plus technological analysis 2) Porter s Five Forces Industry Analysis It is a scanning of the industry environment. This model can apply for any type of business, from small to large. It can also be applied to a country toRead MoreLeadership and Group Members2528 Words   |  11 PagesLeadership has been described as the â€Å"process of social influence in which one person is able to enlist the aid and support of others in the accomplishment of a common task†. A definition more inclusive of followers comes from Alan Keith of Genentech who said Leadership is ultimately about creating a way for people to contribute to making something extraordinary happen. FUNCTIONAL LEADERSHIP THEORY (Hackman amp; Walton, 1986; McGrath, 1962) is a particularly useful theory for addressing specificRead MoreRise Of The New Tech Companies Essay1719 Words   |  7 Pagesbureaucracy and adhocracy, and provide research based arguments for both theories. The report will conclude with a possible and practical recommendation. Organisational structure is the framework for organising formal relationships of authority, responsibility and accountability (Rishipal, 2014). A carefully designed organisational structure is essential for success in a competitive business climate and according to Crossan and colleagues (as cited in Tiller, 2012), plays a role in helping meet an organisation’sRead MoreBenefits Of Corporate Social Responsibility Essay1888 Words   |  8 PagesNAME: SUZANNE BRACCI CLASS: BMAL 560 SECTION: D05 FALL 2016 Critical Analysis Topic: Benefits of Corporate Social Responsibility in the Pharmaceutical Industry PRINCIPLE: ï‚ § Corporate Social Responsibility (CSR): a corporation should act in a way that enhances society and its inhabitants and be held accountable for any of its actions that affect people, their communities, and their environments (Lawrence and Weber, 2017, p. 48). ï‚ § The U.S. pharmaceutical industry is defined by the Census Bureau

Contact (Call) Center Managers Free Essays

1. What lessons are there from these two examples for contact (call) center managers? Services are different from manufacturing, with the key service difference being the interaction of the customer in the delivery process. Service design is no longer considered to be an art form as logical approaches to better design and management of service systems are emerging. We will write a custom essay sample on Contact (Call) Center Managers? or any similar topic only for you Order Now In a facilities-based service, the customer must go to the service facility. In contrast, in a field-based service, the production and consumption of the service takes place in the customer’s environment. Internal services refer to services required to support the activities of the larger organization. There is a blurring of manufacturing and service firms since the manufacturer product always has a certain percentage of service content. Services are also seen as the next source of competitive advantage for firms. In services we also consider the amount of customer contact or the physical presence of the customer in the system. Service systems range from those with a high degree of customer contact to those with a low degree of customer contact. Service encounters can be configured in a number of different ways. The service-system design matrix includes six common alternatives. Flowcharting, like in manufacturing process design, is the standard tool for service process design. The flowchart, or service blueprint, emphasizes the importance of design. Poka-yoke systems applied to services prevent mistakes from becoming service defects. Approaches to services include the production line approach, the self-service approach, and the personal attention approach. Service guarantees are not only a marketing tool for services but, from an operations perspective, these guarantees can be used as an improvement incentive and can focus the firm’s delivery system on things it must do well to satisfy the customer How to cite Contact (Call) Center Managers?, Papers

Netflix Employment Standards

Question: Discuss about theNetflix for Employment Standards. Answer: Introduction Human resource department manages and oversees the aspects of employment like compliance with labour law, administration of employee benefits, employment standards, recruitment, and dismissal. Human resources department is divided into four key concepts, and they are training, development, career planning, and appraisal. Patty McCord, chief talent officer of Netflix Company, described few concepts in Human Resource that he learned from his experience (Brauns, 2013). Key Concepts and Rewarding System The key concepts of human resource department include training that means giving knowledge about the working of the organisation. It is an important part as it makes the employee familiar with the organisation. The second key concept of human resource is the development which includes the progress of an employee while working in an organisation. An employee develops with the experience that he gets from his associates, work experience and his mistakes (Caza, McCarter, Northcraft, 2015). The third key concept is career planning, when a person works in an organisation he comes to know his real potential regarding the job he is performing. His performance tells him about his future in the type of job he is doing and that way he can plan his career. The fourth and the most important key concept of human resource department is an appraisal. All the employees work to their best level to show their potential. It is important that the work of the employee should be appraised by his organisa tion. It is the duty of human resource department to select the best method to reward the employee for his hard work (Gashi, 2013). Netflix case-study explains the experience of Paddy McCord, and he has told few concepts that he believed, and the entire concept included rewarding the employee. His first point says to hire, tolerate, and reward fully formed adults because inexperienced; young generation can prove to be more expensive as they need more training and their mistake making chances are also more (McCord, 2014). One should tell the truth about the employees performance because this will help the employee to improve his shortcomings and the reward or appraisal can be decided as according to his performance. As Paddy McCord tells about his experience with his secretary who was skilled but not as required by the company, so they paid her well and asked her to leave which she accepted without hesitation. She said she can use this reward for making her career (Salie Schlechter, 2012). Its a managers duty to find right people for the company and its HRD duty to pay them the reward they are worth of. Both of t hese things will help the company to find the best team members for running the company (Ruona, 2016). Conclusion HRD plays a very important role in identifying the skills in a person and reward it as per the talent. HRD applies its four key concepts and finds out and retain the best person for the company. Paddy McCord is a member of HRD who searches the talent in people and gives them a career path as per the skill they carry. His experiences are associated with the rewarding human resources to state the importance of rewarding system for a betterment of the company. Hence, it concludes that the rewarding Human Resources help a company to get the best out of its employees. References Brauns, M. (2013). Aligning Strategic Human Resource Management To Human Resources, Performance And Reward.International Business Economics Research Journal (IBER),12(11), 1405. Caza, A., McCarter, M., Northcraft, G. (2015). Performance benefits of reward choice: a procedural justice perspective.Human Resource Management Journal,25(2), 184-199. Gashi, R. (2013). Strategic Human Resources Management: Human Resources or Human Capital.AJIS. McCord, P. (2014). How Netflix Reinvented HR.Harvard Business Review, Pg 71-76. Ruona, W. (2016). Evolving Human Resource Development.Advances In Developing Human Resources. Salie, S. Schlechter, A. (2012). A formative evaluation of a staff reward and recognition programme.SA J. Hum. Resour. Manag.,10(3).